Frequently Asked Questions
Flowers
While we strive to provide only the freshest blooms to you. It is important to note flowers being seasonal may not be at its optimal condition especially when it is not in seasonal. Do be assured our floral specialists will conduct a quality check for each flower and foliage before dispatch.
Receival of Flowers
Flowers are like us and need optimum care. Once recipients receive their blooms, keep them in a cool and well-ventilated area.
As our drivers have a full schedule for their deliveries, if recipients are not able to receive the blooms, we will leave the bouquets at a well-sheltered area at the entrance area for them to pick up at their convenience.
Delivery Charges
Our morning delivery is from 10am – 2pm
Our afternoon delivery is from 3pm – 8pm
*Do give our drivers some buffer time too, due to unforeseen traffic conditions etc.
A flat $15 delivery charge applies for all orders, unless otherwise stated.
Change of Plans
Well, plans change and we understand.
For any changes in design, timing of delivery, or place of delivery, there will be a change fee of $10.
For urgent cases, please get in touch with us at:
sales@dspring.org / +65 8118 6381
Customisation
For any request or customisations, simply list your request on the ‘Contact Us’ page, or drop us a WhatsApp, we will try to accede on a best effort basis.